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Questions and Answers on All Things Soap and Skincare

Current Deals

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​Coupon code REIGNIES5 at checkout for Reignies and Bloomies Members

Reign and Bloom Rewards Coupon- Join Reign and Bloom Rewards HERE.   

Discount 5%  off of the Semi-Annual Sale Prices- Expires: March 31, 2024

Semi-Annual Soapy Sale Additional - 5% off of semi-annual sale prices!

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Coupon code FREESHIP100 at checkout

Coupon name Free shipping

Apply to Minimum subtotal $ 100 subtotal.

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What are your payment options?

At Reign Soap and Skin Co., we offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment options we accept:

1. Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. You can securely enter your credit card information during the checkout process.

2. Debit Cards: We also accept debit cards that are affiliated with major card networks, such as Visa or MasterCard. Debit card payments are processed securely.

3. PayPal: You can choose to pay using your PayPal account, providing a secure and trusted payment option.

4. Apple Pay is also accepted using your Apple Pay account, providing a secure and trusted payment option.

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What is your return policy?

If you have purchased a product that is unopened and unused, you can return it within 15 calendar days of purchase, excluding major holidays. Here are a few key points to note from this policy:

1. Returns for Opened and Used Products: The company does not accept returns for products that have been opened and used. This means that if you have used a product, you may not be eligible for a return.

2. Qualified refunds will be processed minus the initial shipping fee. The customer will be responsible for return shipping fees. 

3. Eligibility for Returns: To be eligible for a return, the product must be unopened and unused. In other words, it should be in its original, unaltered condition.

4. Return Period: You have 15 calendar days from the date of purchase to initiate a return. It's important to note that this is a specific time frame, and major holidays are not counted as part of these 15 days.

5. Major Holidays Excluded: The policy excludes major holidays from the 15-day return period. This means that if a major holiday falls within the 15-day window, the return period is extended to accommodate the holiday.

It's important to carefully follow the instructions provided for initiating a return, including the return shipping process and any additional requirements or conditions. Always check the specific return policy of the company you are dealing with, as return policies can vary between businesses. Return process begins with an email to Tijuana@reignsoapandskin.com or a text chat message to 770-828-6352 with your name, email address and item that you are returning.  

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This return policy states that the company does not accept returns for opened and used products. However, if you have purchased a product that is unopened and unused, you can return it within 15 calendar days of purchase, excluding major holidays. Here are a few key points to note from this policy:

1. Returns for Opened and Used Products: The company does not accept returns for products that have been opened and used. This means that if you have used a product, you may not be eligible for a return.

2. Eligibility for Returns: To be eligible for a return, the product must be unopened and unused. In other words, it should be in its original, unaltered condition.

3. Return Period: You have 15 calendar days from the date of purchase to initiate a return. It's important to note that this is a specific time frame, and major holidays are not counted as part of these 15 days.

4. Major Holidays Excluded: The policy excludes major holidays from the 15-day return period. This means that if a major holiday falls within the 15-day window, the return period is extended to accommodate the holiday.

It's important to carefully follow the instructions provided by Reign for initiating a return, including the return shipping process and any additional requirements or conditions. Always check the specific return policy of the company you are dealing with, as return policies can vary between businesses. 

The return process is initiated by emailing Tijuana@reignsoapandskin.com or sending a text chat to 770-828-6352 stating your name, reason for the return, email address and the item that you are returning. 

Do you offer international shipping?

Yes, we do offer international shipping. The shipping rates may vary, and it is advisable to purchase insurance with postage.