Shipping and Delivery
How We Do It
Processing time is 2-4 days and products are shipped according to the shipping mode chosen at purchase. We aim to exceed your expectations from start to finish. Please keep in mind that shipping carriers add on a time range, but you will be notified from start to finish via email.
Once packages are confirmed for delivery, we are no longer responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with any pending investigation.
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Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick-up at the holding facility.
Our Return Policy
The Fine Print
If you have purchased a product that is unopened and unused, you can return it within 15 calendar days of purchase, excluding major holidays. Here are a few key points to note from this policy:
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Returns for Opened and Used Products: The company does not accept returns for products that have been opened and used. This means that if you have used a product, you may not be eligible for a return.
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Qualified refunds will be processed minus the initial shipping fee. The customer will be responsible for return shipping fees.
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Eligibility for Returns: To be eligible for a return, the product must be unopened and unused. In other words, it should be in its original, unaltered condition.
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Return Period: You have 15 calendar days from the date of purchase to initiate a return. It's important to note that this is a specific time frame, and major holidays are not counted as part of these 15 days.
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Major Holidays Excluded: The policy excludes major holidays from the 15-day return period. This means that if a major holiday falls within the 15-day window, the return period is extended to accommodate the holiday.
It's important to carefully follow the instructions provided for initiating a return, including the return shipping process and any additional requirements or conditions. Always check the specific return policy of the company you are dealing with, as return policies can vary between businesses. Return process begins with an email to Tijuana@reignsoapandskin.com or a text chat message to 770-828-6352 with your name, email address and item that you are returning.
This return policy states that the company does not accept returns for opened and used products. However, if you have purchased a product that is unopened and unused, you can return it within 15 calendar days of purchase, excluding major holidays. Here are a few key points to note from this policy:
-
Returns for Opened and Used Products: The company does not accept returns for products that have been opened and used. This means that if you have used a product, you may not be eligible for a return.
-
Eligibility for Returns: To be eligible for a return, the product must be unopened and unused. In other words, it should be in its original, unaltered condition.
-
Return Period: You have 15 calendar days from the date of purchase to initiate a return. It's important to note that this is a specific time frame, and major holidays are not counted as part of these 15 days.
-
Major Holidays Excluded: The policy excludes major holidays from the 15-day return period. This means that if a major holiday falls within the 15-day window, the return period is extended to accommodate the holiday.
It's important to carefully follow the instructions provided by Reign for initiating a return, including the return shipping process and any additional requirements or conditions. Always check the specific return policy of the company you are dealing with, as return policies can vary between businesses.
The return process is initiated by emailing Tijuana@reignsoapandskin.com or sending a text chat to 770-828-6352 stating your name, reason for the return, email address and the item that you are returning.
What happens if I want to cancel my order?
Important Information
We are not able to cancel an order once it has been fully processed and moved to shipment. Once it has been shipped, the order must be shipped back and processed as a return. The initial shipping fee will be deducted from the refund. The customer is responsible for return shipping fees.
Privacy Policy
Trust Us with Your Information
We use your personal information for the following purposes:
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Processing orders, shipping products, and providing customer support.
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Verifying payments through third-party banking services to ensure secure transactions and prevent fraud.
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Sending order confirmations, shipping notifications, and updates on your purchase.
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Informing you about promotions, new products, and other relevant updates (if you've opted in to receive such communications).
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Enhancing our website, products, and services by analyzing user behavior and preferences.
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Third-Party Payment Verification: To maintain the security and accuracy of payment transactions, we employ trusted third-party banking and payment processing services. These services verify payment details, detect and prevent fraudulent transactions, and safeguard your financial information. We do not store or have access to your full payment information, such as credit card numbers, as it is processed securely by these providers.
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Data Security: We take data security seriously and have implemented industry-standard security measures to protect your personal information. This includes encryption, access controls, and regular security assessments. Our staff are trained to handle customer data in compliance with data protection laws.
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